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The consumer redress scheme
With the introduction of HIPs, the government will require estate agents
to belong to an approved redress scheme. This means that homebuyers will
be able take redress against estate agents. The aim of this is make sure
that rogue estate agents are not able to operate in this country. In theory,
the redress scheme will also improve standards of service and provide
a way for consumers to redress without going to court. The redress scheme
will deal with a range of complaints related to home information packs,
and award compensation when complaints are upheld.
Refusal on the part of an estate agent to join the scheme will result
in a banning order under the Estate Agents Act 1979. The redress scheme
will one day be expanded to cover general estates about estate agents.
The scheme will only operate in England and Wales to begin with.
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